Shipping Policy
Processing Time
After your payment is authorized and verified, orders will be processed within 3 business days of ordering and be shipped the next day after the processing day.
Shipping Time
- Standard Shipping (12-18 business days): $6.9 or free when ordering over $49
- Expedited Shipping (7-12 business days): $8.9 or free when ordering over $89
Delivery Claims
If you are experiencing a non-delivery or your tracking information states that the carrier delivered your package but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
The Duty does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Out-of-Stock Items
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
Reserved Rights Regarding Shipping
While we will make every effort to accommodate your shipping and billing preferences, The Duty reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, The Duty reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, The Duty reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.
Still have questions? Please feel free to contact us via support@theduty.co
Our Mission
At Allegiance, we believe in nurturing partnerships that stand for something greater—rooted in patriotism, dedicated to community, and built on the pride of American craftsmanship. If you lead a nonprofit or a purpose-driven company ready to create real change alongside us, we want to hear your story.
Submit a partnership request by completing our brief form below. It helps us understand your mission, your vision, and how we can join forces to make a lasting, meaningful impact. Every submission receives our full and careful consideration, and we will reach out when your goals align with ours.
Thank you for trusting Allegiance as a partner in the work that matters most.
Boot Campaign
Boot Campaign's mission is to unite Americans to honor and restore the lives of Veterans and military families. Their comprehensive health and wellness programs target the big five invisible wounds: PTSD, traumatic brain injury, chronic pain, self-medication and insomnia.
Allegiance is proud to partner with them during the holiday season to participate in their Santa's Boots program serving military families across 8 states with American flags and many other amazing gifts. Their work is special to us as they work hard to serve not only the person in service, but their families as well.
Navy Seal Foundation
Navy Seal Foundation- Established in 2000, the Navy SEAL Foundation (NSF) is a national nonprofit organization that provides a comprehensive set of over 30 essential programs for SEALs, SWCCs, veterans, and their families under five Pillars of Support - Strength, Resilience, Health, Education, and Community. We stand at the forefront of crucial care for this unique community. We are there to help keep our warriors in the fight. We are there to help them transition to successful careers in the civilian sector. We are there to help their families every step of the way. And under the tragic circumstances that a member of NSW does not come home, we are there to assist as well.
Stop Soldier Suicide
Stop Soldier Suicide is a Veteran-founded nonprofit focused on reducing the military suicide rate through world-class suicide intervention services. SSS serves all branches and all generations. Their cutting-edge program model was developed with several of the nation's leading suicide prevention experts. The organization provides free care tailored to the unique needs of each individual client. They can be reached by phone 24/7 at (844) 907-1338 or online at StopSoldierSuicide.org/Get-Help.
Folds of Honor
Since 2007, the Folds of Honor has provided educational scholarships to spouses and children of America's fallen and disabled service-members. Their motto says it best. Honor Their Sacrifice.
PGA Hope
PGA HOPE (Helping Our Patriots Everywhere) is the flagship military program of PGA REACH, the charitable foundation of the PGA of America. PGA HOPE introduces golf to Veterans and Active Duty Military to enhance their physical, mental, social and emotional well-being.
Tunnel to Towers
Tunnel to Towers- Since 9/11, Tunnel to Towers has been helping America’s heroes by providing mortgage-free homes to Gold Star and fallen first responder families with young children and by building specially-adapted smart homes for catastrophically injured veterans and first responders. They are also committed to eradicating veteran homelessness and helping America to Never Forget September 11, 2001.